Refund policy

Return & Refund Policy

Last Updated: August 2026

At Rock Space Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may return an item within 7 days of receiving your order if:

  • The item is defective, damaged, or incorrect.
  • The item is unused and in its original packaging.
  • All accessories, manuals, and original invoice are included.

2. Non-Returnable Items

The following items cannot be returned:

  • Products damaged due to misuse or improper handling.
  • Items returned without original packaging or missing accessories.
  • Products returned after the 7-day return period.

3. Damaged or Wrong Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos or videos of the product
  • A brief description of the issue

Once verified, we will arrange a replacement or full refund at no additional cost.

4. Refund Process

After your returned item is received and inspected:

  • Approved refunds will be processed within 5–10 business days.
  • Refunds will be issued using the original payment method whenever possible.
  • Cash on Delivery (COD) orders may be refunded via bank transfer or another agreed method.

5. Return Shipping

  • If the return is due to our mistake (wrong, defective, or damaged item), we will cover the return shipping cost.
  • If the return is for any other eligible reason, the customer may be responsible for return shipping charges.

6. Order Cancellation

Orders may be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process.

7. Contact Us

If you have any questions about returns or refunds, please contact our customer support: