Cancellation Policy
Last Updated: September 2026
At Rock Space, operated by KHUDAYAAR VENTURES (SMC-PRIVATE) LIMITED, we understand that customers may occasionally need to cancel an order. This Cancellation Policy explains how order cancellation requests are handled.
1. Requesting an Order Cancellation
Customers who wish to cancel an order should contact Rock Space as soon as possible after placing the order.
Cancellation requests can be submitted using the contact details provided at the end of this policy.
Customers should provide:
- Order number
- Customer name
- Contact number
- Product name
- Reason for cancellation, where applicable
Providing complete order information helps us process the request efficiently.
2. Cancellation Before Order Processing
Where an order has not yet entered processing or dispatch, Rock Space will make reasonable efforts to accommodate a cancellation request.
However, submitting a cancellation request does not automatically guarantee cancellation, as orders may already have entered the fulfilment process.
3. Cancellation After Processing
If an order has already been processed, cancellation may not be possible.
Customers should contact Rock Space immediately if they wish to cancel an order that has already entered processing.
The cancellation request will be reviewed based on the current status of the order.
4. Cancellation After Dispatch
Once an order has been dispatched to the courier, it may no longer be possible to cancel the order through Rock Space.
In such circumstances, the customer may need to follow the applicable Return Policy after receiving the product.
Customers should contact Rock Space for instructions regarding an order that has already been dispatched.
5. Paid Orders
If payment has already been received and an eligible cancellation is approved before dispatch, the applicable refund will be processed according to our Refund Policy.
The time required for the refund to appear in the customer's account may depend on the payment method, payment service provider, bank or financial institution.
6. Orders Paid Through Online Payment
For orders paid through an online payment service, an approved cancellation refund may be processed through the applicable payment channel or according to the procedures of the relevant payment service provider.
Customers may be required to provide order or transaction information to facilitate the refund.
7. Orders Already Delivered
An order that has already been delivered cannot normally be treated as a cancellation.
If the customer wishes to return a delivered product, the request will be handled under the applicable Return Policy and Refund Policy.
8. Partial Cancellation
Where an order contains multiple products, a customer may request cancellation of one or more items before dispatch.
The request will be reviewed based on the order's processing status and product availability.
If a partial cancellation is approved for a paid order, the applicable amount relating to the cancelled item(s) will be processed according to the Refund Policy.
9. Cancellation Due to Product Unavailability
In exceptional circumstances, Rock Space may be unable to fulfil an order because a product becomes unavailable or cannot be supplied.
Where Rock Space cancels a paid order for this reason, the applicable amount received for the cancelled order will be refunded according to the applicable refund procedure.
10. Incorrect Order Information
Customers are responsible for providing accurate information when placing an order, including their name, phone number and delivery address.
If incorrect information is discovered after placing an order, the customer should contact Rock Space immediately.
Where the order has not yet been dispatched, we will make reasonable efforts to update the information or cancel the order where possible.
11. Failed Delivery and Returned Shipments
If an order cannot be delivered because the customer is unavailable, cannot be contacted, provides an incorrect address, refuses delivery, or for another delivery-related reason, the shipment may be returned by the courier.
Such circumstances may be handled according to the applicable Delivery & Shipping Policy, Return Policy and Refund Policy.
12. Refund Following Cancellation
Where a cancellation is approved and a refund is applicable, Rock Space will initiate the refund after the cancellation has been confirmed.
The actual time for funds to reach the customer's account may vary because payment providers, banks and financial institutions may have their own processing times.
Rock Space cannot guarantee a specific processing time controlled by a third-party payment provider or financial institution.
13. Cancellation Request Does Not Guarantee Approval
A cancellation request is subject to the current status of the order.
If an order has already been processed, packed or dispatched, cancellation may not be possible.
Customers will be informed of the applicable resolution after the request has been reviewed.
14. How to Contact Us
For an order cancellation request, please contact Rock Space as soon as possible.
Rock Space
Operated by: KHUDAYAAR VENTURES (SMC-PRIVATE) LIMITED
Phone:
+92 302 1333605
+92 301 1333605
Customer & Payment Support:
noumanawanllc@gmail.com
Company Email:
khudayaarventures@gmail.com
Business Address:
Mohallah Ahmedabad Dhaka, P/O Nowshera, Tehsil & District Khushab, Punjab, Pakistan
Please include your order number when requesting cancellation.