Privacy Policy
Last Updated: September 2026
At Rock Space, operated by KHUDAYAAR VENTURES (SMC-PRIVATE) LIMITED, we respect your privacy and are committed to protecting the personal information you provide when using our website, purchasing our products, contacting us, or otherwise interacting with our services.
This Privacy Policy explains what personal information we may collect, how we use it, how it may be shared, and the choices available to you.
By accessing or using the Rock Space website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you interact with our website and services, we may collect the following information:
Contact Information
This may include:
- Full name
- Email address
- Telephone/mobile number
- Billing address
- Shipping/delivery address
- Other information provided when contacting customer support
Order and Transaction Information
When you place an order, we may collect information relating to:
- Products ordered
- Order number
- Order amount
- Order status
- Delivery information
- Return, refund or cancellation information
- Transaction details
Payment Information
Where you make an online payment, payment-related information may be processed through the applicable payment service provider.
Payment information may include transaction details, payment confirmation and other information necessary to process or verify a payment.
We do not intentionally request customers to provide complete card PINs, passwords or other highly sensitive authentication information through ordinary customer-support communications.
Account Information
If account functionality is available on our website, we may collect information associated with your customer account, including login information, preferences and account settings.
Communications
When you contact us by email, telephone, website forms or other available communication channels, we may retain information contained in those communications for customer support, order management and business records.
Device and Website Usage Information
When you visit our website, certain information may be collected automatically, including information about your device, browser, IP address, network connection and interactions with the website.
Cookies and similar technologies may also be used to support website functionality and improve the customer experience.
2. How We Collect Information
We may collect personal information:
- Directly from you when you place an order or provide information.
- Automatically when you browse or interact with our website.
- Through Shopify and other technology/service providers that support our website.
- Through payment, shipping, delivery and other service providers involved in fulfilling your order.
- From third parties where necessary to provide or support our services.
3. How We Use Your Information
We may use personal information for legitimate business and service-related purposes, including:
Processing Orders
To process, confirm and fulfil orders, arrange delivery, manage returns and refunds, and provide order-related communications.
Customer Support
To respond to questions, complaints, requests and other communications from customers.
Payments
To facilitate, verify and manage payments and payment-related transactions through applicable payment service providers.
Website Operations
To operate, maintain, troubleshoot and improve our website, services and customer experience.
Security and Fraud Prevention
To help protect our website, customers and business against fraudulent, unauthorized, illegal or potentially harmful activity.
Marketing and Communications
Where permitted and where applicable, we may use contact information to provide promotional or marketing communications.
Customers may unsubscribe from promotional communications using the unsubscribe option provided in such communications.
Legal and Regulatory Requirements
We may use or disclose information where reasonably necessary to comply with applicable laws, regulations, legal processes, government requests, or to establish, exercise or defend legal rights.
4. Cookies and Similar Technologies
Rock Space and the technology providers supporting our website may use cookies and similar technologies.
Cookies may help us:
- Keep the website functioning properly.
- Remember customer preferences.
- Understand website usage.
- Improve website performance.
- Support shopping-cart and checkout functionality.
- Help provide relevant services and communications.
You may be able to manage or restrict cookies through your browser settings. Some website functionality may be affected if certain cookies are disabled.
5. Sharing of Personal Information
We may share personal information where reasonably necessary to provide our services or operate our business.
This may include sharing information with:
- Shopify, which provides the technology platform supporting our online store.
- Payment service providers involved in processing transactions.
- Courier, shipping and delivery providers.
- IT, hosting, cloud-storage and technical service providers.
- Customer-support and communication service providers.
- Analytics and website-service providers.
- Professional advisers or service providers where reasonably necessary.
- Government authorities or other parties where required by applicable law.
We do not intend to sell customers' personal information as a commercial product.
6. Shopify
Our online store is powered by Shopify, which provides the e-commerce platform and related services used to operate our website.
Information submitted through our website may be processed by Shopify and other service providers involved in providing the services.
Shopify may process information according to its own privacy policies and applicable legal requirements.
7. Payment Services
When you choose an available online payment method, payment information may be processed by the relevant payment service provider.
We may receive transaction information necessary to confirm and fulfil your order.
Customers should review the applicable privacy and security information provided by the payment service provider when using its payment services.
8. Delivery and Shipping Providers
To fulfil an order, we may provide relevant customer information to the courier or delivery service responsible for delivering the order.
This may include the customer's name, telephone number and delivery address.
Such information is provided for the purpose of fulfilling the customer's order and facilitating delivery.
9. Third-Party Links
Our website may contain links to third-party websites or services.
Rock Space is not responsible for the privacy practices, security practices or content of third-party websites that are not operated or controlled by us.
Customers should review the privacy policies of third-party websites before providing them with personal information.
10. Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse, alteration or disclosure.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
Customers should avoid sending passwords, payment credentials or other sensitive information through unsecured communication channels.
11. Data Retention
We may retain personal information for as long as reasonably necessary for purposes including:
- Providing our services
- Maintaining order and transaction records
- Customer support
- Resolving disputes
- Preventing fraud
- Meeting legal, accounting or regulatory requirements
- Enforcing applicable agreements and policies
The retention period may vary depending on the type of information and the purpose for which it was collected.
12. Your Privacy Choices and Rights
Depending on applicable law and your circumstances, you may have rights concerning your personal information, which may include the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of certain personal information.
- Request information about how your personal information is used.
- Withdraw consent where processing is based on consent, where applicable.
- Opt out of certain promotional communications.
Requests may be subject to applicable legal requirements and reasonable identity verification.
To exercise an applicable privacy right, contact us using the information provided below.
13. Children's Privacy
Our website and services are not intended to knowingly collect personal information from children.
If a parent or legal guardian believes that a child has provided personal information to us, they may contact us using the details below so that the matter can be reviewed and, where appropriate, the information can be deleted subject to applicable legal requirements.
14. International Data Processing
Because we use Shopify and other technology and service providers, personal information may be processed, stored or transferred outside Pakistan.
Where applicable, such processing may be subject to the privacy and data-protection requirements applicable to the relevant service provider and jurisdiction.
15. Privacy Complaints
If you have concerns about how your personal information is handled, please contact us using the contact details below.
We will review reasonable privacy-related complaints and requests and respond as appropriate.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology or applicable legal requirements.
When changes are made, the Last Updated date at the beginning of this policy may be updated.
Customers are encouraged to review this page periodically for the latest version.
17. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
Rock Space
Operated by: KHUDAYAAR VENTURES (SMC-PRIVATE) LIMITED
Phone:
+92 302 1333605
+92 301 1333605
Customer & Payment Support:
noumanawanllc@gmail.com
Company Email:
khudayaarventures@gmail.com
Business Address:
Mohallah Ahmedabad Dhaka, P/O Nowshera, Tehsil & District Khushab, Punjab, Pakistan