Return Policy
Last Updated: September 2026
At Rock Space, operated by KHUDAYAAR VENTURES (SMC-PRIVATE) LIMITED, we want customers to receive their orders in satisfactory condition. This Return Policy explains the circumstances and procedure for returning products purchased through our website.
1. Eligibility for Returns
A return request may be considered in circumstances including:
- The wrong product was delivered.
- The product was received damaged.
- The product is defective.
- An item is missing or the order is incomplete.
- A return is otherwise approved by Rock Space under the applicable product conditions.
Return eligibility may vary depending on the product and the reason for the return.
2. Time to Request a Return
Customers should contact Rock Space as soon as possible after receiving the order if they believe that a product needs to be returned.
Prompt notification allows us to review delivery and product-related issues efficiently.
3. Condition of Returned Products
Where a return is approved, the product should generally be returned in the condition in which it was received.
Where applicable, customers should include:
- Original product packaging
- Accessories
- Manuals
- Warranty documentation
- Other items supplied with the product
A return may not be accepted where the product has been unnecessarily damaged, modified, repaired or altered by the customer.
4. Damaged Products
If a product arrives damaged, customers should contact Rock Space promptly.
Customers may be asked to provide photographs or videos showing:
- The product damage
- The external packaging
- Shipping/courier packaging
- The product label or other relevant information
This information may be required to assess whether the damage occurred during transportation or resulted from another circumstance.
5. Defective Products
If a product appears to have a manufacturing or functional defect, customers should contact Rock Space with the order details and a description of the issue.
Depending on the circumstances, Rock Space may request additional information or inspection of the product before approving a return, replacement or refund.
6. Wrong Product Delivered
If the product delivered is different from the product ordered, the customer should contact Rock Space promptly.
After verification, Rock Space may arrange an appropriate resolution, which may include return and replacement or, where applicable, a refund.
7. Return Procedure
Customers should not send products back without first contacting Rock Space and receiving return instructions.
To request a return, please provide:
Order Number:
Customer Name:
Contact Number:
Product Name:
Reason for Return:
Photographs/Videos: Where applicable
After reviewing the request, Rock Space will provide further instructions if the return is approved.
8. Inspection of Returned Products
Returned products may be inspected after they are received.
The inspection may consider:
- Product condition
- Packaging and accessories
- Nature of the reported issue
- Whether the returned item corresponds to the original order
- Any visible signs of misuse, unauthorized modification or physical damage
The outcome of the inspection may affect whether a refund, replacement or exchange is approved.
9. Return Shipping
Where a return is approved, Rock Space will communicate the applicable return-shipping arrangements to the customer.
The responsibility for return shipping may depend on the reason for the return and the circumstances of the particular order.
Customers should follow the return instructions provided by Rock Space to avoid delays in processing the request.
10. Products That May Not Qualify for Return
A return may not be accepted where the issue is caused by:
- Misuse or improper handling
- Accidental physical damage after delivery
- Unauthorized modification or repair
- Normal wear and tear
- Failure to follow product instructions
- Damage caused after delivery by the customer
- Returning a product without following the required return procedure
These conditions do not prevent a customer from reporting a genuine defective, damaged or incorrectly supplied product for review.
11. Exchange or Replacement
Where appropriate and subject to availability, Rock Space may offer an exchange or replacement instead of a refund.
If the same product is unavailable, another appropriate resolution may be considered in accordance with the applicable Refund Policy.
12. Return and Refund
Approval of a return does not necessarily mean that a refund will be issued immediately.
Where a refund is applicable, the returned product may first be received and inspected.
Approved refunds will be processed according to the Refund Policy and the applicable payment method.
The time for a refund to appear in the customer's account may depend on the payment provider, bank or financial institution.
13. Cancellation Before Dispatch
If a customer wishes to cancel an order before it is dispatched, they should contact Rock Space as soon as possible.
Cancellation requests are subject to the Cancellation Policy.
Once an order has been dispatched, the customer may need to follow the applicable return procedure instead.
14. Customer Responsibility
Customers are responsible for providing accurate order and contact information and for following the return instructions provided by Rock Space.
Customers should retain relevant order information until the return or refund matter has been resolved.
15. Contact Us
For return-related questions or requests, please contact:
Rock Space
Operated by: KHUDAYAAR VENTURES (SMC-PRIVATE) LIMITED
Phone:
+92 302 1333605
+92 301 1333605
Customer & Payment Support:
noumanawanllc@gmail.com
Company Email:
khudayaarventures@gmail.com
Business Address:
Mohallah Ahmedabad Dhaka, P/O Nowshera, Tehsil & District Khushab, Punjab, Pakistan