Delivery & Shipping Policy

Last Updated: September 2026

At Rock Space, operated by KHUDAYAAR VENTURES (SMC-PRIVATE) LIMITED, we are committed to delivering your orders safely and efficiently across Pakistan. This Delivery & Shipping Policy explains how orders are processed, shipped and delivered.

1. Delivery Coverage

Rock Space provides delivery services within Pakistan, subject to courier service availability at the customer's location.

Delivery availability may vary depending on the destination, courier coverage, product type and other operational factors.

At checkout, customers will be provided with the available delivery options and any applicable delivery charges before completing their order.

2. Order Processing

Orders are processed after the order has been successfully placed and the required order information has been received.

Processing time may vary depending on:

Product availability
Order verification
Payment confirmation, where applicable
Customer location
Business days and public holidays
Courier availability

Orders may require additional verification before dispatch. If additional information is required, Rock Space may contact the customer using the contact information provided with the order.

3. Delivery Time

Delivery time may vary depending on the customer's location, product availability, courier service and other circumstances affecting transportation.

The estimated delivery information shown at checkout or communicated by Rock Space should be considered an estimate and not an absolute guarantee.

Delivery may take longer during:

Public holidays
Promotional or high-volume sales periods
Adverse weather conditions
Transportation disruptions
Courier operational delays
Remote-area deliveries
Unforeseen circumstances beyond our reasonable control

Where a significant delivery delay becomes known to us, we will make reasonable efforts to communicate the relevant information to the customer.

4. Shipping Charges

Any applicable shipping or delivery charges will be displayed to the customer before the order is confirmed.

Shipping charges may vary depending on the order, destination, delivery method, product characteristics and applicable courier charges.

Customers are responsible for reviewing the applicable delivery charges at checkout before placing an order.

5. Order Dispatch

Once an order has been processed and is ready for shipment, it may be handed over to an appropriate courier or delivery service.

Where shipment tracking is available, tracking information may be provided to the customer after dispatch.

Once an order has been dispatched, delivery is subject to the courier's transportation and delivery procedures.

6. Tracking Your Order

Where tracking is available, customers may receive tracking information after their order has been dispatched.

Customers should use the provided tracking information to monitor the shipment's progress.

Tracking availability may depend on the courier service and delivery method used for the order.

7. Delivery Address

Customers are responsible for providing complete and accurate delivery information when placing an order.

This may include:

Customer's full name
Complete delivery address
City
Area/locality
Contact telephone number
Any other information required for successful delivery

Rock Space is not responsible for delivery problems caused by an incorrect, incomplete or outdated address or contact information provided by the customer.

If an address needs to be changed after an order has been placed, customers should contact us as soon as possible. Address changes may not be possible once the order has been processed or dispatched.

8. Failed Delivery Attempts

If the courier is unable to deliver an order because the customer is unavailable, the address is incorrect or incomplete, the customer cannot be contacted, or for another reason attributable to the delivery circumstances, the courier may make another delivery attempt or return the shipment.

If an order is returned to Rock Space because delivery could not be completed, additional delivery arrangements or charges may apply before the order can be resent, where applicable.

9. Damaged Package or Product

Customers should inspect the package and product upon delivery where reasonably possible.

If an order arrives visibly damaged, opened, tampered with, or appears to have been damaged during transportation, the customer should contact Rock Space as soon as possible and provide the relevant order details.

Where appropriate, customers may be requested to provide photographs or other information relating to the package or product so that the matter can be reviewed.

10. Incorrect, Missing or Incomplete Order

If a customer receives:

An incorrect product
A missing item
An incomplete order
A product different from the ordered item

the customer should contact Rock Space promptly with the order number and relevant details.

We will review the matter and, where the issue is verified, provide an appropriate resolution in accordance with our applicable Return & Refund Policy.

11. Delivery Delays

Rock Space makes reasonable efforts to ensure timely delivery; however, delivery times can be affected by circumstances outside our control.

These circumstances may include courier disruptions, severe weather, road closures, public holidays, natural events, security restrictions, transportation issues, incorrect customer information, or other unforeseen circumstances.

Such delays do not automatically constitute a cancellation of an order.

12. Remote and Difficult-to-Reach Areas

Delivery to remote, rural or difficult-to-reach areas may take additional time and may be subject to courier availability or additional charges.

If a courier service is unable to provide delivery to a particular location, Rock Space may contact the customer to discuss an available delivery arrangement.

13. Changes to Delivery Information

Customers who need to update their delivery information should contact Rock Space as soon as possible after placing an order.

We will make reasonable efforts to accommodate a requested change where the order has not yet been dispatched.

Once an order has been dispatched, changes to the delivery address may not be possible and the customer may need to coordinate directly with the applicable courier.

14. Delivery and Returns

Delivery of an order does not automatically mean that the product is non-returnable.

Returns, refunds and exchanges are handled according to the applicable Return & Refund Policy and the conditions applicable to the specific product.

Customers should contact Rock Space promptly if they experience any issue with a delivered order.

15. Contact Us

For questions regarding delivery, shipping or an existing order, customers can contact Rock Space using the following details:

Rock Space
Operated by: KHUDAYAAR VENTURES (SMC-PRIVATE) LIMITED

Phone:
+92 302 1333605
+92 301 1333605

Customer & Payment Support:
noumanawanllc@gmail.com

Company Email:
khudayaarventures@gmail.com

Business Address:
Mohallah Ahmedabad Dhaka, P/O Nowshera, Tehsil & District Khushab, Punjab, Pakistan

We recommend that customers include their order number when contacting us regarding a delivery issue so that we can assist more efficiently.

By placing an order through Rock Space, the customer acknowledges and accepts the delivery terms described in this policy.