Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
1. What is Rock Space?
Rock Space is an online store operated by KHUDAYAAR VENTURES (SMC-PRIVATE) LIMITED, offering consumer electronics, technology products, accessories and related products to customers in Pakistan.
2. Where is Rock Space located?
KHUDAYAAR VENTURES (SMC-PRIVATE) LIMITED
Mohallah Ahmedabad Dhaka, P/O Nowshera,
Tehsil & District Khushab, Punjab, Pakistan.
3. What products do you sell?
We offer a range of electronics, technology products, accessories and related consumer products. Product descriptions, specifications and prices are provided on the respective product pages.
4. What currency are your prices listed in?
All prices displayed on our website are listed in Pakistani Rupees (PKR).
5. How can I place an order?
Select your desired product, add it to your shopping cart and proceed to checkout. Enter the required delivery and contact information and select an available payment method to complete your order.
6. What payment methods do you accept?
We accept the payment methods displayed on our website checkout. Available payment options may include online payment methods supported by our payment service providers.
7. Is online payment secure?
Payments are processed through authorized payment service providers. Rock Space does not request or store your complete card PIN, CVV or other confidential payment credentials outside the applicable secure payment process.
8. Do you deliver across Pakistan?
Yes. We provide delivery services within Pakistan. Delivery availability and charges may depend on the customer's delivery location and the size or nature of the order.
9. How long does delivery take?
Delivery time may vary depending on product availability, delivery location and courier service. The applicable delivery information will be communicated during the order process or after order confirmation.
10. How can I track my order?
Where tracking is available, tracking details will be provided after the order has been dispatched. Customers can use the provided tracking information to follow their shipment.
11. Can I cancel my order?
Order cancellation is subject to our Cancellation Policy. Customers should contact us as soon as possible if they wish to request cancellation of an order.
12. Can I return or exchange a product?
Returns or exchanges are subject to our Return & Refund Policy and the conditions specified in that policy. Customers should review the policy before placing an order.
13. What if I receive a damaged, defective or incorrect product?
Please contact our customer support team as soon as possible after receiving the order. Please provide your order details and, where applicable, photographs or other relevant information so that the matter can be reviewed according to our Return & Refund Policy.
14. How can I contact Rock Space?
You can contact us through the following details:
KHUDAYAAR VENTURES (SMC-PRIVATE) LIMITED
Brand: Rock Space
Phone:
+92 302 1333605
+92 301 1333605
Email:
khudayaarventures@gmail.com
Customer/Payment Gateway Contact:
noumanawanllc@gmail.com
Business Address:
Mohallah Ahmedabad Dhaka, P/O Nowshera,
Tehsil & District Khushab, Punjab, Pakistan.
15. How do you handle customer information?
Customer information is handled in accordance with our Privacy Policy. Information may be used to process orders, arrange delivery, provide customer support and fulfill applicable legal or regulatory requirements.
16. Can I change my order information after placing an order?
If you need to change your delivery address, contact information or other order details, please contact us as soon as possible. Changes are subject to order status and availability.
17. Do you sell legal and authorized products?
We only list products that are permitted for sale through our online store and do not intentionally offer illegal or prohibited products.
18. Where can I find your policies?
Our website provides information regarding our Privacy Policy, Terms & Conditions, Shipping/Delivery Policy, Return & Refund Policy and Cancellation Policy. Customers are encouraged to review the applicable policies before placing an order.
19. How can I contact customer support regarding my order?
For order-related assistance, please contact us using the phone numbers or email address provided above. Please include your order number and relevant order details so that we can assist you efficiently.