Refund Policy

Last Updated: September 2026

At Rock Space, operated by KHUDAYAAR VENTURES (SMC-PRIVATE) LIMITED, we aim to provide customers with products that meet the description and specifications presented on our website. This Refund Policy explains when refunds may be available and how approved refunds are processed.

1. Eligibility for Refund

A customer may request a refund where applicable in circumstances such as:

• The wrong product was delivered.
• The product is received damaged or defective.
• An item is missing from the order.
• The order cannot be fulfilled by Rock Space.
• An order is cancelled before dispatch and the cancellation is approved.
• Another circumstance is specifically approved by Rock Space under the applicable return conditions.

Refund eligibility may depend on the nature and condition of the product and the circumstances of the request.

2. Damaged or Defective Products

If a product arrives damaged or appears to have a manufacturing defect, the customer should contact Rock Space as soon as reasonably possible after receiving the order.

The customer may be asked to provide:

• Order number
• Product details
• Description of the issue
• Photographs or videos showing the issue
• Photographs of the packaging, where relevant

The information provided may be reviewed before a refund, replacement or other resolution is approved.

3. Incorrect or Missing Products

If a customer receives an incorrect product or an item is missing from the order, the customer should notify Rock Space promptly.

After reviewing the order and delivery information, Rock Space may provide an appropriate resolution, which may include replacement, return or refund where applicable.

4. Return Before Refund

Where Rock Space requires a product to be returned before a refund can be issued, the customer must return the product according to the instructions provided by Rock Space.

The product may be inspected after it is received.

Where a refund is approved following inspection, the applicable refund will be processed in accordance with this policy.

5. Product Condition

For eligible returns, customers should keep the product in its original condition and, where applicable, include:

• Original packaging
• Accessories
• Manuals
• Warranty documentation
• Other items supplied with the product

Products that have been used, damaged, modified or returned without required components may not qualify for a refund unless the issue is determined to be a defect or another circumstance covered by the applicable return conditions.

6. Non-Refundable Circumstances

A refund may not be available where the issue has resulted from circumstances such as:

• Damage caused by misuse or improper handling.
• Physical damage caused by the customer after delivery.
• Unauthorized modification or repair.
• Normal wear and tear.
• Failure to follow product instructions.
• Returning a product without following the applicable return procedure.

The final eligibility of a refund will depend on the circumstances and applicable product conditions.

7. Cancellation and Refund

Customers may request cancellation of an order by contacting Rock Space as soon as possible.

If the cancellation is approved before dispatch and payment has already been received, the applicable refund will be processed.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable Return & Refund procedure.

8. Refund Processing

Once a refund has been approved, Rock Space will initiate the refund using the applicable payment/refund procedure.

The time required for the refund to appear in the customer's account may depend on the payment method, payment service provider, bank or other financial institution involved.

Rock Space does not control processing times imposed by third-party payment providers or financial institutions.

9. Online Payments

For orders paid through an online payment service, refunds may be processed through the applicable payment channel or according to the procedures of the relevant payment service provider.

Customers may be required to provide or confirm appropriate order or transaction information to facilitate the refund.

10. Delivery Charges

Where a refund is approved, the treatment of delivery or shipping charges may depend on the reason for the refund and the applicable circumstances.

Any applicable refund amount will be communicated to the customer where necessary before processing.

11. Exchange or Replacement

Where appropriate and subject to product availability, Rock Space may offer a replacement or exchange instead of a monetary refund.

If the replacement product is unavailable, an applicable refund may be considered.

12. How to Request a Refund

To request a refund, customers should contact Rock Space and provide:

Order Number:
Customer Name:
Contact Number:
Product Name:
Reason for Refund:
Relevant photographs/videos, where applicable

Providing complete information helps us review the request efficiently.

13. Refund Approval

Submitting a refund request does not automatically guarantee approval.

Each request may be reviewed based on the order information, product condition, reason for the request and applicable return conditions.

Customers will be informed of the outcome after the request has been reviewed.

14. Contact Us

For refund-related questions or requests, please contact:

Rock Space
Operated by: KHUDAYAAR VENTURES (SMC-PRIVATE) LIMITED

Phone:
+92 302 1333605
+92 301 1333605

Customer & Payment Support:
noumanawanllc@gmail.com

Company Email:
khudayaarventures@gmail.com

Business Address:
Mohallah Ahmedabad Dhaka, P/O Nowshera, Tehsil & District Khushab, Punjab, Pakistan

Please include your order number whenever contacting us regarding a refund.