Terms & Conditions

Terms & Conditions

Last Updated: September 2026

Welcome to Rock Space. These Terms and Conditions govern your access to and use of the Rock Space website and your purchase of products through our online store.

Rock Space is operated by KHUDAYAAR VENTURES (SMC-PRIVATE) LIMITED.

By accessing our website, browsing our products, placing an order, or using our services, you agree to comply with these Terms and Conditions. Please read them carefully before using the website or placing an order.

1. Business Information

Business / Brand Name: Rock Space
Legal Business Name: KHUDAYAAR VENTURES (SMC-PRIVATE) LIMITED

Business Address:
Mohallah Ahmedabad Dhaka, P/O Nowshera, Tehsil & District Khushab, Punjab, Pakistan

Phone:
+92 302 1333605
+92 301 1333605

Customer & Payment Support:
noumanawanllc@gmail.com

Company Email:
khudayaarventures@gmail.com

2. Use of Our Website

You may use the Rock Space website for lawful purposes and in accordance with these Terms and Conditions.

You agree not to:

  • Use the website for unlawful or fraudulent purposes.
  • Attempt to gain unauthorized access to the website or its systems.
  • Interfere with the operation or security of the website.
  • Submit false, misleading or fraudulent information.
  • Use the website in a manner that may damage, disable or impair its functionality.

We reserve the right to restrict or suspend access to the website where reasonably necessary to protect our customers, business, systems or legal rights.

3. Products and Product Information

Rock Space offers consumer electronics, technology products, accessories and related products through its online store.

We make reasonable efforts to ensure that product descriptions, specifications, images and other information displayed on the website are accurate and up to date.

However, product appearance, packaging, colour, specifications or other details may vary where changes are made by manufacturers or suppliers.

Product availability may change without prior notice.

4. Prices and Currency

All product prices displayed on the website are listed in Pakistani Rupees (PKR).

Applicable prices and any available delivery charges will be shown before the customer completes an order.

We reserve the right to correct pricing, product information or other website errors where necessary.

If an order has been affected by a clear pricing or information error, we may contact the customer before fulfilling the order.

5. Placing an Order

Customers may place an order by selecting products, adding them to the shopping cart and completing the checkout process.

Customers are responsible for ensuring that the information provided during checkout is accurate and complete.

After an order is submitted, an order confirmation may be provided through the contact information supplied by the customer.

An order confirmation does not necessarily mean that the order has been finally accepted for fulfilment if additional verification is required.

6. Order Acceptance

Rock Space reserves the right to accept, decline or cancel an order where reasonably necessary, including circumstances involving:

  • Product unavailability
  • Incorrect product or pricing information
  • Suspected fraudulent activity
  • Payment issues
  • Incorrect customer information
  • Delivery limitations
  • Technical or system errors

If a paid order is cancelled by Rock Space, any applicable refund will be handled according to our Refund Policy.

7. Payment

Customers may pay using the payment methods made available during checkout.

Where online payment is available, transactions may be processed through third-party payment service providers.

Customers are responsible for providing accurate payment information and completing any required authentication or verification process.

Rock Space does not intentionally request customers to provide payment passwords, PINs or other sensitive authentication credentials through ordinary customer-support communications.

8. Delivery

Orders are delivered within Pakistan subject to courier availability and applicable delivery conditions.

Delivery times may vary depending on:

  • Customer location
  • Product availability
  • Courier service
  • Weather conditions
  • Public holidays
  • Transportation conditions
  • Other circumstances beyond our reasonable control

For complete information regarding delivery, please refer to our Delivery & Shipping Policy.

9. Returns

Eligible products may be returned in accordance with our Return Policy.

Customers should contact Rock Space promptly if they receive a damaged, defective, incorrect or incomplete order.

Customers should not send a product back without first contacting Rock Space and receiving applicable return instructions.

10. Refunds

Where a refund is applicable and approved, it will be processed according to our Refund Policy.

The time required for a refund to reach the customer's account may depend on the applicable payment provider, bank or financial institution.

11. Order Cancellation

Customers may request cancellation of an order by contacting Rock Space as soon as possible.

Cancellation depends on the processing and dispatch status of the order.

For complete information, please refer to our Cancellation Policy.

12. Customer Responsibilities

Customers are responsible for:

  • Providing accurate contact information.
  • Providing a complete and correct delivery address.
  • Reviewing product information before ordering.
  • Reviewing the applicable policies before completing an order.
  • Being available to receive the delivery or following applicable courier instructions.
  • Using products according to applicable manufacturer instructions.

13. Intellectual Property

Unless otherwise stated, content displayed on the Rock Space website, including text, graphics, logos, images, product information, designs and other materials, may be owned by or licensed to Rock Space or its respective rights holders.

You may not reproduce, copy, modify, distribute or commercially exploit website content without appropriate authorization.

14. Third-Party Services

Our website may rely on third-party services, including Shopify, payment providers, courier companies, technology providers and other service providers.

Third-party services may have their own terms, conditions and privacy policies.

Rock Space is not responsible for independent third-party services or websites outside our reasonable control.

15. Website Availability

We make reasonable efforts to keep the website available and functioning properly.

However, we do not guarantee that the website will always be uninterrupted, error-free or available at all times.

Website availability may be affected by maintenance, technical problems, service-provider issues or circumstances beyond our reasonable control.

16. Accuracy of Information

We aim to provide accurate and current information on our website.

However, occasional typographical, pricing, product-description or technical errors may occur.

Where an error is identified, Rock Space reserves the right to correct the information and, where appropriate, contact affected customers.

17. Limitation of Responsibility

Rock Space will make reasonable efforts to provide its services and fulfil accepted orders.

However, we are not responsible for delays or failures caused by circumstances outside our reasonable control, including courier disruptions, severe weather, transportation problems, technical failures, public emergencies or other unforeseen events.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

18. Privacy

Personal information collected through the website is handled in accordance with our Privacy Policy.

The Privacy Policy explains the types of information we collect, how we use it, and the circumstances in which information may be shared with service providers and other parties.

19. Prohibited Activities

Customers must not use Rock Space or its website to:

  • Commit or facilitate unlawful activity.
  • Attempt fraud or unauthorized transactions.
  • Introduce malicious software or harmful code.
  • Attempt to access another customer's account or information.
  • Interfere with website security.
  • Misuse payment or promotional systems.
  • Violate applicable laws or regulations.

20. Changes to These Terms

Rock Space may update these Terms and Conditions from time to time to reflect changes in our business, website, products, services or applicable requirements.

The updated version will be posted on this page and the Last Updated date may be changed accordingly.

Customers should review the Terms periodically.

21. Applicable Law

These Terms and Conditions are intended to govern the use of the Rock Space website and purchases made through it in accordance with applicable laws and regulations.

Any applicable legal rights and obligations will be determined according to the laws applicable to the transaction and the parties involved.

22. Contact Us

If you have any questions regarding these Terms and Conditions, your order or our services, please contact us:

Rock Space
Operated by: KHUDAYAAR VENTURES (SMC-PRIVATE) LIMITED

Phone:
+92 302 1333605 / +92 301 1333605

Customer & Payment Support:
noumanawanllc@gmail.com

Company Email:
khudayaarventures@gmail.com

Business Address:
Mohallah Ahmedabad Dhaka, P/O Nowshera, Tehsil & District Khushab, Punjab, Pakistan